Frequently Asked Questions
Everything you need to know about your OGIO gear and orders.
What is the OGIO Limited Lifetime Warranty?
We stand behind our products. OGIO offers a limited lifetime warranty against manufacturer defects in materials and workmanship for the life of the product. This excludes normal wear and tear or damage caused by misuse.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Depending on your location within the continental US, shipping usually takes 3-7 business days. Expedited shipping options are available at checkout.
Can I return a personalized or embroidered bag?
Items that have been customized with specific embroidery or personalization are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
What is your return policy for standard items?
If you are not 100% satisfied with your purchase, you can return your unused items in their original packaging within 30 days of delivery for a full refund.
Does OGIO ship internationally?
Currently, our website serves customers within the United States. For international inquiries, please use our 'Find a Retailer' tool to locate authorized OGIO distributors in your specific region.
How do I clean and maintain my OGIO sports bag?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry your bags, as this can damage the protective coatings and structural integrity of the high-performance fabrics.